Optimistic Aire ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, address when you request services or contact us.
- Payment Information: Credit card details processed securely through our payment processor (Stripe). We do not store full credit card numbers.
- Technical Data: IP address, browser type, operating system, and usage data through cookies and similar technologies.
- Service Information: Details about your HVAC systems and service history.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Process transactions and send service confirmations
- Communicate with you about appointments and services
- Improve our website and services
- Comply with legal obligations
3. Sharing of Information
We may share information with:
- Service providers who assist with our operations (e.g., payment processing)
- Technicians who perform services at your property
- Legal authorities when required by law
We do not sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no internet transmission is completely secure.
5. Your Rights
You may:
- Request access to your personal information
- Request correction of inaccurate data
- Opt-out of marketing communications
- Request deletion of your data, subject to legal requirements
6. Cookies and Tracking
We use cookies to analyze website traffic and optimize your experience. You can disable cookies in your browser settings.
7. Changes to This Policy
We may update this policy periodically. The updated version will be posted on our website with a new "Last Updated" date.
8. Contact Us
For questions about this Privacy Policy, please contact us at:
Optimistic Aire
Email: info@optimisticaire.ca
Phone: +1 (647) 740-3911
Phone: +1 (437) 245-2113